Current as of 1st Dec 2022

Terms of Service & EULA

Please review, accept and agree to these Terms of Service and our other Policies to access or use the Services.

These Terms of Service and End User License Agreement (collectively, the “Agreement”) are an agreement between (“we” or “our”) and you (“you,” “yourself,” “User” or “Customer”). This Agreement sets forth the terms and conditions of your use of all Company Registry's products and services (collectively, the “Services”). Within the scope of such Services, this Agreement covers both (i) your service plan; and (ii) any additional services you order to supplement your service plan, as further described on Our Services & Pricing page. By accessing, using, registering for or receiving any of the Services, you are agreeing to the terms and conditions set out below, and those found in our Privacy Policy (“Policies”) which are incorporated by reference into this Agreement. Additional terms may apply to certain Services that you purchase. In such cases, those additional terms also apply in addition to this Agreement.

If you do not accept and agree to these Terms and Conditions and our Policies then you must not access or use the Services.


We are ("", “we”, “us” or “our”). Our contact details are set out at the end of this document.

These Terms of Service form an agreement (“Agreement”) between us and you (“you”, “yourself”, “User” or “Customer”).

The Agreement sets forth the terms and conditions of your use of any services you subscribe to.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current service shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.


The Services are intended solely for use by Directors of registered companies in the United Kingdom. By using our service, you represent and warrant that you are a Director of a registered company in the United Kingdom and are authorised to use our service on behalf of the company. All users must be at least sixteen (16) years of age or older.

If you are not a registered Director of a company in the United Kingdom or you are under sixteen (16) years of age and register to use the Services or access the Services, we do not agree to provide the Services to you and you must cancel your account and stop using the Services.

If you are registering for and using the Services on behalf of another party, you warrant and represent that you have their express consent and that you have authority to act on their behalf with respect to any actions you take in connection with the Services.

You agree to provide accurate and complete information when you register for the Services and you agree to keep such information accurate and complete during the entire time that you use the Services. We do not verify your information, meaning we are completely reliant on the information you provide to us.

You are solely responsible for maintaining the confidentiality of your account details and password. You must not disclose these to anyone else.

We have the right to disable your account if, in our reasonable opinion, you have failed to comply with our Terms of Service.

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


Prices for our services are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel your order or subscription. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. You agree to provide current, complete and accurate purchase and account information for all purchases made on our online service. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.


We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.


Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us.
We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


You agree to indemnify, defend and hold harmless harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


a. We offer an annual subscription fee at the time you activate and pay for the Services.

b. Where you have purchased an annual subscription fee, the fee will automatically renew at the end of the current subscription period for the same period you originally subscribed for, or you contact us and tell us you do not want your annual subscription fee to renew. You can opt out of automatic renewal by contacting our support team ( and informing us that you would like to update your billing preferences.

c. Your credit /debit card will be automatically debited on or around the time that your subscription plan comes up for renewal unless you tell us you do not want to renew as explained in clause 23.c

d. Before your annual subscription fee is due for renewal, we will provide you with a Renewal Notice approximately 30 days before you are due to be charged. We will send the Renewal Notice to the email address you provided us with when you signed up for the Services. The Renewal Notice will tell you:
i. the new price plan and the annual fees and charges you will need to pay us;
ii. the period of subscription;
iii. how you can cancel your subscription and, where applicable, obtain a refund.

e. Exceptions to Automatic Renewal. If you are in dispute with us or have previously requested a chargeback/transaction reversal that we have successfully challenged, your Services will not automatically renew at the end of your existing service term. Unless we are required to by law, we are unable to return disputed charges that we have successfully challenged, due to the costs we incur for dealing with the dispute.


a. Pricing
i. If you have claimed an introductory or discounted promotion offer when signing up for your annual subscription plan, the Services will automatically renew at the same discounted rate.
ii. If your subscription plan auto-renews, you will be charged for the Services in accordance with the current prices for the relevant subscription plan at the time of renewal.
iii. Our subscription fee is only available on an annual basis, which renews upon the anniversary and is extended for the same period of time.

b. Payments
i. You agree to pay us all fees and charges for the Services at the time you order the Services or as set out in any Renewal Notice.
ii. If the credit/debit card on file with us has expired or does not permit automatic renewals, you must contact us if you want to renew the Services or update your card details by managing your billing preferences within your account. Where this is the case and you do not renew your Services upon its anniversary date, your access will be terminated.
iii. You are responsible for ensuring that your credit/debit card billing information with us is accurate. We also accept certain pre-paid payment methods
iv. Currency. If you are using the Services in the United Kingdom, all payments are in UK pounds sterling.

c. Billing Issues and Support
i. You should tell us about any billing problems or discrepancies as soon as you become aware of them. We will make every effort to assist you with any billing queries. In particular, please always contact us before attempting a chargeback with your bank as we may be able to assist with your subscription plan and fees


You can cancel this optional Service at any time, including where there is a change to the Services or the terms of this contract. If you cancel during your subscription plan, you may continue to access the Services for the remainder of your subscription plan provided that you have paid for the Services in full and subject always to these terms and conditions.

To update your billing preferences or if you require assistance you can email us your request to

You may not receive a refund upon cancellation and you should refer to ‘Refunds’ section below.


a. Refund policy for annual subscription plans
i. We offer a 30-day cancellation period from the day of your purchase, with or without cause for all annual subscription plans. We will provide you with a full refund if you cancel your subscription within 30 days of your annual subscription plan purchase.
ii. Where your subscription plan auto-renews and you are on an annual subscription plan, you can cancel and receive a full refund within the first 30 days of the new subscription period starting
iv. If you want to cancel after this 30-day period after your annual subscription plan has renewed, we will provide you with a pro-rata refund.

b. Cancelling your account and requesting a refund
i. Requesting a refund is easy provided you are eligible under our refund policy. You can:
1. Contact us via our support email
ii. Our right to terminate your use of the Services. We may suspend or terminate your use of or access to the Services if we believe that:
1. you are in breach of these terms and conditions; or
2. your continued use of the Services may damage, disable or impair our servers or networks or otherwise harm or diminish the reputation of us.
3. Such termination may be immediate and without notice but we will try and give you reasonable notice if we can. You may not be eligible for a refund of any amounts paid to us if we terminate your annual subscription plan in accordance with this term.

c. Effects of cancellation or termination
i. Where we have cancelled or terminated your subscription plan, you shall immediately cease any and all use of the Services.
ii. Where you choose to cancel or terminate your subscription plan and you are not eligible for a refund, you will have access to the Services for the remainder of subscription plan, subject to these terms and conditions.


If you have any questions, comments or complaints, please contact us at

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This Company Registry Secure Vault service is not affiliated with Companies House, HMRC or any other government agency. The intended purpose of this product is to provide your new business with organised records of your company data, automatic SMS/email deadline reminders for tax filing dates and a secure hub for storing your company documents. This is an optional service. The letter you received is not a bill due. To activate your account enter your 10-digit reference code and follow the activation steps.